Question 1

Do I need to make an appointment?

Accepted Answer

YES, but on the same day is almost always OK.

Question 2

Can you assist with a replacement screen if it's beyond repair?

Accepted Answer

Yes

Question 3

How do your prices compare with others?

Accepted Answer

To our knowledge, we are the least expensive in the Sydney marketplace. Our largest competitor is literally (at least) twice the price. Often even much more, up to three times the price. Avoid “O” for over-the-top prices.

Question 4

Will the repair stop the crack from getting bigger?

Accepted Answer

Yes, it has a lifetime warranty.

Question 5

Will the repair pass a registration (pink or blue slip) inspection?

Accepted Answer

Yes, it has a lifetime warranty.

Question 6

Is the repair guaranteed?

Accepted Answer

Yes, it has a lifetime warranty.

Question 7

Is the lifetime warranty transferable when the car is sold?

Accepted Answer

Yes.

Question 8

Can you repair extremely long cracks?

Accepted Answer

Yes, but the position needs to be considered. On the passenger side, a metre or more is OK.

Question 9

Do you have a mobile service?

Accepted Answer

Ask about the Sydney metro area mobile service.

Question 10

How long does it take?

Accepted Answer

On average 15 to 20 minutes.

Question 11

Will it disappear?

Accepted Answer

No. Some repairs are virtually undetectable. They vary depending on the type, size and age. Some are less visible than others. In general terms, approximately 85% improved.

Question 12

Can very old cracks and chips be repaired?

Accepted Answer

Yes but for maximum cosmetic improvement fresher is better while the cracks are internally clean. Over time dust and contaminating material accumulates in the crack.

Question 13

Will the dirt inside the chip stop the repair from working?

Accepted Answer

No. It may be more visible than if it had been repaired fresher but the strength of the repair is unaltered.

Question 14

How much cheaper is it than replacing the windscreen?

Accepted Answer

Ranging approximately between 25% and more than 90% cheaper than the cost of replacement on some modern vehicles which increasingly commonly have inbuilt sensors and apparatus.

Question 15

Does it matter that the windscreen is dirty? Should I wash it before the repair?

Accepted Answer

No it doesn’t matter and it’s best not to wash it as water can take some hours to evaporate from the crack, before a repair is possible.

Question 16

Is there anything I should do BEFORE I have the windscreen repaired?

Accepted Answer

Only please keep it dry for a few hours before. Afterwards, it doesn’t matter.

Question 17

Are there any restrictions or special care required AFTER the repair?

Accepted Answer

No. It can be driven or wet immediately afterwards.

Question 18

Is your business well established?

Accepted Answer

Yes. We introduced the first mobile windscreen repair service to Australia in 1978 and have performed hundreds of thousands of repairs.

Question 19

What resin do you use?

Accepted Answer

Our exclusive resin of choice is referred to as XPH3 and is of the highest quality available.

Question 20

What system do you use?

Accepted Answer

We manufacture and use our own pressure/vacuum injection system and have been exporting and using it for more than thirty years.

Windscreen Repairs Australia

FAQS